The renowned ERS product quality is monitored by a fiercely independent Quality Assurance group. The QA group’s direct and immediate in-house access to all design and manufacturing groups allows the fastest and most comprehensive detection of quality problems well before final test is complete. The QA department tests and documents all operations of each system and performs aging procedures where required. Adherence of the QA department to quality procedures is checked on a regular basis.

However energetically and thoroughly quality control is performed at the ERS QA group, the awareness of quality during the design, prototyping and beta of a new system remains as the most significant factor in product quality. ERS’s four decades of wafer chuck experience comes into play during development decisions. We build for quality from the beginning.

ERS technical support personnel communicates regularly with the customer before, during and after delivery of an ERS system. This is the case even when the customer is reporting no problems with the system. ERS philosophy is to advise its customers on the use of its products and detect future customer needs at an early stage.